Privacy policy

At Petolla, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or contact us.

1. Who we are

Petolla is the data controller responsible for the personal information collected through this website. If you have any questions about this policy or how your data is handled, you can contact us using the details below.

Petolla
45 Rue 11e Div Blindee Britannique
61100 Flers
France

Contact email: contact@petolla.shop
Support email: support@petolla.shop

2. What information we collect

We may collect the following types of personal information when you use our store:

  • Name.

  • Billing and shipping address.

  • Email address.

  • Phone number, if provided.

  • Order details.

  • Payment information processed securely through our payment providers.

  • Communication details when you contact us.

  • Technical information such as IP address, browser type, device type, and pages visited.

3. How we use your information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send order confirmations, shipping updates, and service-related messages.

  • Improve our website, products, and customer experience.

  • Prevent fraud and protect our store and customers.

  • Comply with legal and accounting obligations.

  • Send marketing emails only when you have given consent, where required.

4. Legal basis for processing

Under applicable data protection laws, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract when we process your order or respond to your purchase-related requests.

  • Legal obligation when we must keep certain records for tax, accounting, or compliance purposes.

  • Legitimate interests when we improve our store, prevent fraud, or maintain website security.

  • Consent when we send marketing emails or use cookies that require permission.

5. Sharing your information

We may share your information with trusted third parties that help us run our business, such as:

  • Payment processors.

  • Shipping and delivery providers.

  • Email and customer support tools.

  • Website and analytics services.

  • Professional advisors such as accountants or legal support, where necessary.

These service providers only receive the information needed to perform their services. Where data is transferred outside the European Economic Area, appropriate safeguards are used where required by law.

6. Retention of data

We keep personal information only as long as necessary for the purposes described in this policy, or as required by law. For example:

  • Order and customer records may be kept for the duration needed to manage the transaction and related legal obligations.

  • Accounting and tax records may be stored for the legally required retention period.

  • Support messages may be retained for as long as needed to resolve your request and maintain service history.

7. Cookies and tracking

Our website may use cookies and similar technologies to help the site function properly, improve performance, and understand how visitors use the store. Where required, we will ask for your consent before placing non-essential cookies. You can manage cookie preferences through your browser or the cookie banner, where available.

8. Your rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information.

  • Request restriction of processing.

  • Object to certain types of processing.

  • Request data portability.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@petolla.shop or contact@petolla.shop. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have not been respected.

9. Marketing communications

If you choose to subscribe to our emails, we may send you updates about products, promotions, or store news. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or store operations. Any updates will be posted on this page with a revised effective date.