Terms of service

Overview

This website is operated by Petolla. Throughout the site, the terms “we”, “us” and “our” refer to Petolla. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service, including those additional terms and policies referenced here.

Please read these Terms carefully before using our website. If you do not agree with any part of these terms, you should not use our website or services.

Store information

Petolla
45 Rue 11e Div Blindee Britannique
61100 Flers
France

Contact email: contact@petolla.shop
Support email: support@petolla.shop

Use of our store

By using our website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You agree not to use our products or services for any unlawful or unauthorized purpose. You must not violate any laws in your jurisdiction while using the website.

Products and availability

We aim to present our products as clearly and accurately as possible. However, we cannot guarantee that product descriptions, images, colors, dimensions, or other details will always be completely identical to the item received, as variations may occur depending on suppliers, manufacturing batches, and screen settings.

We reserve the right to limit the sale of our products to any person, region, or jurisdiction, and we may limit quantities of any products offered on the website.

Pricing and payment

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.

We accept the payment methods shown at checkout. By placing an order, you agree that the payment details provided are valid and that you are authorized to use the selected payment method.

Order acceptance

We reserve the right to refuse or cancel any order at our sole discretion. This may include orders placed with inaccurate billing or shipping information, suspected fraud, or any other issue that may affect the integrity of the transaction.

If your order is canceled after payment has been processed, we will handle any applicable refund in accordance with our store policies and applicable law.

Shipping

We currently ship within Europe only. Handling time is generally 1 to 2 business days, and shipping transit time is generally 3 to 7 business days, depending on the destination and carrier conditions.

Delivery times are estimates only and may vary due to customs, carrier delays, holidays, weather, or other circumstances outside our control.

Returns and refunds

Our Return & Refund Policy explains the conditions under which returns and refunds may be accepted. By placing an order, you agree to review and follow that policy.

Intellectual property

All content on this website, including text, graphics, logos, images, product descriptions, design elements, and layout, is the property of Petolla or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, sell, or exploit any part of this website or its content without our written permission.

Third-party services

Certain content, products, or services available through our website may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or transactions made in connection with third-party websites.

Personal information

Your submission of personal information through the store is governed by our Privacy Policy. Please review that policy to understand how we collect, use, and protect your information.

Limitation of liability

To the fullest extent permitted by law, Petolla shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the website or products purchased through the store.

We do not guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.

Indemnification

You agree to indemnify, defend, and hold harmless Petolla and our affiliates, employees, contractors, and suppliers from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

Changes to the terms

We may update or replace these Terms of Service at any time by posting changes on this page. It is your responsibility to check this page periodically for updates.

Your continued use of the website after changes are posted means you accept those changes.

Contact information

Questions about the Terms of Service should be sent to:

contact@petolla.shop
support@petolla.shop

Petolla
45 Rue 11e Div Blindee Britannique
61100 Flers
France