Shipping policy

At Petolla, we aim to make shipping simple, transparent, and reliable. This Shipping Policy explains how orders are processed, how long delivery usually takes, and what you can expect after placing an order.

Shipping area

We currently ship within Europe only. At this time, we do not offer delivery outside of Europe.

Processing time

Orders are usually processed within 1 to 2 business days after payment has been confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping time

Once your order has been processed and shipped, estimated transit time is usually 3 to 7 business days, depending on your location and the carrier used.

Please note that delivery times are estimates only and may vary due to factors outside our control, such as local carrier delays, weather conditions, customs checks, or holiday periods.

Order tracking

Once your order has been dispatched, you will receive tracking information when available so you can follow your delivery. If tracking is not immediately available, it may take some time to update after shipment.

Delivery issues

If your order appears delayed, missing, or marked as delivered but not received, please contact us as soon as possible so we can review the issue with the carrier.

Incorrect address

Please make sure your shipping address is correct at checkout. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.

If a package is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply to resend the order.

Customs and import fees

For orders shipped within Europe, customs charges are generally not expected, but local regulations may vary depending on the destination. If any additional charges apply under local law, these are the responsibility of the customer unless stated otherwise.

Contact information

If you have any questions about shipping or delivery, please contact us:

Contact email: contact@petolla.shop
Support email: support@petolla.shop

Petolla
45 Rue 11e Div Blindee Britannique
61100 Flers
France