Terms of sale

These Terms of Sale apply to all purchases made through the Petolla website. By placing an order with us, you agree to the terms below, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Company information

Petolla
45 Rue 11e Div Blindee Britannique
61100 Flers
France

Contact email: contact@petolla.shop
Support email: support@petolla.shop

2. Product information

Petolla sells pet accessories and gadgets for cats and dogs. We make every effort to present our products clearly and accurately, including descriptions, images, and key details. However, product appearance may vary slightly due to screen settings, supplier variations, or manufacturing differences.

3. Orders

When you place an order, you are making an offer to purchase the selected products at the listed price. We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, incorrect information, or stock issues.

An order is only considered accepted once it has been confirmed by us.

4. Prices and payment

All prices are shown in the currency displayed on the website at the time of purchase. Prices may change at any time without notice, but changes will not affect orders that have already been confirmed.

Payment must be completed at checkout using one of the available payment methods shown on the site.

5. Shipping

We currently ship within Europe only. Handling time is usually 1 to 2 business days, and estimated shipping time is usually 3 to 7 business days.

Delivery times are estimates only and may vary depending on the destination, carrier, holidays, or other factors beyond our control.

6. Returns and refunds

Returns and refunds are governed by our Return & Refund Policy. Please review that policy for full details on eligibility, timelines, and return conditions.

7. Customer responsibilities

You are responsible for providing accurate contact, billing, and shipping information at checkout. If incorrect information is provided, it may delay processing or prevent successful delivery.

You are also responsible for reviewing product details carefully before purchase to ensure the item is suitable for your needs.

8. Limitation

To the fullest extent permitted by law, Petolla is not responsible for delays, interruptions, or losses caused by circumstances outside our reasonable control.

9. Changes to these terms

We may update these Terms of Sale from time to time to reflect changes in our business, products, or legal requirements. The most recent version will always apply to new orders placed after the update date.

10. Contact

If you have any questions about these Terms of Sale, please contact us at:

contact@petolla.shop
support@petolla.shop

Petolla
45 Rue 11e Div Blindee Britannique
61100 Flers
France